Orders

Are your products made to order?

Yes! All of our products are made to order. This means your item is created specifically for you after your order is placed.

How long does it take to process my order?

Orders are processed and shipped within 1-2 business days. During holidays and peak seasons, processing times may be slightly longer - we appreciate your patience!

Can I cancel or modify my order after placing it?

Because our items are made to order, we begin production quickly. Please contact us as soon as possible if you need to make a change. We cannot guarantee modifications once production has started.

I selected the wrong device model - what do I do?

Please contact us immediately if you selected the wrong device model. We are not liable for orders placed with an incorrect device model, so it's important to double-check your selection before completing your purchase. We strongly recommend verifying your exact device model before ordering.

Shipping

How much does shipping cost?

Shipping rates vary by region:

• USA: Free on orders $50+, $4.95 on orders under $50
• Canada & Mexico: Free on orders $99+, $9.99 on orders under $99
• Oceania: Free on orders $120+, $12.00 on orders under $120
• Asia (Japan, South Korea, Hong Kong, Singapore, Taiwan, Vietnam, Malaysia, Philippines): Free on orders $120+, $9.99 on orders under $120

How long does delivery take?

Estimated delivery times after shipping:

• USA: 1-5 business days
• International: 7-14 business days

Do you provide tracking for my order?

Yes! All orders - including international shipments - are shipped with tracking. You will receive a tracking number via email once your order has shipped. Please allow up to 24 hours for tracking to update.

Do you ship internationally?

Yes, we ship to select regions including North America, Oceania, and parts of Asia. If your country is not listed, please contact us and we'll do our best to help.

Customs & Duties

Will I be charged customs or import duties?

International orders may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are the responsibility of the buyer and are not included in your order total or shipping cost. We recommend checking with your local customs office before placing your order.

Returns & Refunds

What is your return policy?

We do not accept returns or issue refunds unless a wrong or damaged item was sent to you. All items are made to order, so we do not offer exchanges for size, color, or change of mind.

I received the wrong or damaged item - what should I do?

We're sorry to hear that! Please contact us within 7 days of delivery with your order number and clear photos of the wrong or damaged item. Once approved, you can choose a replacement or a refund.

How do I return an item?

Once your return is approved, ship the item back to us within 14 business days using a trackable shipping service. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer.

When will I receive my refund?

Refunds are processed once we receive and inspect the returned item. Please allow 5-8 business days for the refund to appear on your original payment method. If you haven't received it after 8 business days, contact your bank and then reach out to us.

Contact Us

How can I get in touch with you?

We're happy to help! Visit our Contact Us page and send us a message. We'll get back to you within 48 hours.